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Why are my voicemails being transcribed?
WILNEW73
Member

Somehow or other my voicemail started to be transcribed for me without me asking for it.  I do not like it as it does not pick up what the person is really saying most of the time and the voicemail does not make sense.  I want to turn it off as it will not play the voicemails for me now.  How do I do that?

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Re: Transcribing my voicemails
WILNEW73
Member

I chatted with an agent and was able to get problem resolved for right now.  It is a glitch in the voicemail beta  system.  I had to retrieve my voicemail through the conventional method *86 and then shut my phone down and back up and then was able to hear the voicemails.

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Re: Transcribing my voicemails
Ann154
Expert
Expert

What is the phone model you have? Are you paying for the Premium Visual Voicemail feature on your line?

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: Transcribing my voicemails
WILNEW73
Member

I chatted with an agent and was able to get problem resolved for right now.  It is a glitch in the voicemail beta  system.  I had to retrieve my voicemail through the conventional method *86 and then shut my phone down and back up and then was able to hear the voicemails.

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