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Why can't my device connect to 4G service off the cell tower? Was reliable for 10 years now i can't make or get calls.
Jean2124
Member

I have tried to contact Customer Service online with no success. The only online support is for the Device itself, they agreed that it was the network and wanted me to call a network support number - Hello - I cant call out! Then they disconnected. I see that the network is bad all over maybe its too messed up to fix? I hope not.

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Re: Why can't my device connect to 4G service off the cell tower? Was reliable for 10 years now
vzw_customer_support
Customer Support

Hello, Jean2121. It does worry us to hear of the problems with service you're having. It is our priority to ensure you have reliable service, and we will make sure to help. I have some questions to better assist. Do you experience problems with data or texts? Would you happen to know if other Verizon users in your area have similar problems? DavidR_VZW

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