Why did 4G coverage got significantly worse?
Aaronw2
Enthusiast - Level 1

At my work place near Charcot and North First Street in San Jose my 4G coverage went from good to almost non-existent. Nothing has changed, same phone, same location, etc. 4G coverage used to be decent, now it's completely unusable. I still get decent 3G coverage though.

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Re: Why did 4G coverage got significantly worse?
vzw_customer_support
Customer Service Rep

That is definitely strange, Aaronw2. We're here to help out! What zip code is this area located in? What phone make/model are you using? Please provide us with a few more details so we may assist. Thank you!

NicandroN_VZW

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Re: Why did 4G coverage got significantly worse?
Aaronw2
Enthusiast - Level 1

The zip code is 95131. I work at 3125 North First Street. Depending on which side of the building I'm on I may or may not get 4G even outside. I have a Verizon Galaxy Nexus phone. I also found that at the intersection of Tasman and North First Street I also did not get a 4G signal.

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Re: Why did 4G coverage got significantly worse?
vzw_customer_support
Customer Service Rep

Lets get things moving Aaronw2! The area is clear so lets diver deeper! While you're at work, do you have trouble solely indoors or outdoors too? Has there been any changes to the device since you begain noticing a decline in the coverage?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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