I have been with Verizon for quite awhile and like others don't like changing around with the busy schedule even though the rates are so high. I have been being charged for a phone I disconnected over two years ago. Verizon reactivated it Jan 2014 and has been billing it since then without my request. I caught the erroneous charges October 2014. I have called Verizon numerous times and talked to numerous people and waited on hold for countless hours. Originally they said they were sorry and they would credit my account for $298. I am sure I have been charged more but was satisfied with the results. But that didn't happen. Now they say they can only refund 3 months and that it is my fault I didn't review my bill. Like reading a Verizon bill is so easy and an overcharge would stand out. That and I have plenty of time to review and screen all my bills being in the Military. Verizon also lied saying that phones suspended are automatically re-activated 90 days. Originally I tried to dis-connect it because I was not using it and I waited until the 2 year contract ran out. Verizon said they would just suspend it because they could not dis-connect it. What is funny about the 90 day lie is that it was suspended for around a year and the Verizon just start charging me again. I am looking into switching to Sprint or AT&T
Actually reading a bill is easy. Each line has it's own billing so a line that should not exist would be VERY easy to see on a bill. I also don't see how the lack of reading a bill or the lack of understanding bill means you should get money. I think 90 days is sufficient amount of time to catch an error.
It sucks that this happened to you...but I'd definitely (no matter if you stay with VZW or go somewhere else) start reading your bill in full. I do...all the time...and I know within a couple of bucks what my bill should be every month and if for ANY reason it steps outside of that then I look into it even further...going as far as making a call if necessary,,,
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