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Why do I have charges for 411 calls I didn't make?
Ixoye41
Enthusiast - Level 1
‎11-07-2015 08:35 AM

I am being charged for 411 calls that I am not making. Seriously, is there any reason in today's day and age to make 411 calls? This has been going on for most of this year (started in Feb 2015). Many hours have been spent on the phone with Verizon reps and each month the charges have been reversed (thank you Verizon!). Yet this keeps on happening. The rep even got on a three-way call with Apple who said my phone is not making these calls. Yet this month the rep will not reverse the $70 charge, saying the calls are valid.This is incredibly frustrating as I have six lines with Verizon and this is the only one that continually causes problems. Help please!!! I don't want to have to take my service elsewhere, but I will if I have to because even though the $$ cost has been reversed, I cannot get these hours back on the phone.

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Re: charges for 411 calls I did not make
vzw_customer_support
Customer Service Rep
‎11-07-2015 09:24 AM

We don't want to see you leave the Verizon Wireless family, lxoye41. I want to make sure that we can get to the bottom of these 411 calls once and for all. So we can go over your account and the specifics, I have sent you a Direct Message. Can you please respond back to that message? I hope to hear back from you soon.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: charges for 411 calls I did not make
vzw_customer_support
Customer Service Rep
‎11-07-2015 09:24 AM

We don't want to see you leave the Verizon Wireless family, lxoye41. I want to make sure that we can get to the bottom of these 411 calls once and for all. So we can go over your account and the specifics, I have sent you a Direct Message. Can you please respond back to that message? I hope to hear back from you soon.


KevinR_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why do I have charges for 411 calls I didn't make?
Darrell11
Enthusiast - Level 1
‎08-23-2020 09:20 AM

I have been charged for 411 calls I did not make for 2 months in a row!!!!

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Re: Why do I have charges for 411 calls I didn't make?
KH-OrnEsh
Moderator Emeritus
‎08-23-2020 11:00 AM
Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.
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Re: Why do I have charges for 411 calls I didn't make?
vzw_customer_support
Customer Service Rep
‎08-25-2020 09:25 AM

Darrell11, we never want any of our wonderful customers to be charged for something they did not do. We have sent you a Private Message, we want to review your call records with our network logs. Please only respond to that message going forward.

 

StevenG_VZW

 

 

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