Why do I keep getting "Usage Allowances Update Failed" when I try to set a data limit using Family Base?

[diannamnash]

I have tried logging out and logging back in. I've cleared out cookies, cached data, etc. The device I was trying to set it on was off at the time. It's bad enough I have to pay $4.99 to do this and more frustrating that I subscribed to Family Base and can't accomplish the task. Does anyone have any suggestions on how I can accomplish setting a data limit?

[vzw_customer_support]

We want to ensure the service is working properly for you. Please ensure the parent device that has the feature is powered on. Please also ensure your the limit you're attempting to set for the impacted device(s) has not already been passed. If that does not help, we'd like to review further in Private Messages.
TylerK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzwcustomer99]

What is the solution here? I have the same problem.

[vzw_customer_support]

vzwcustomer99 - We want to ensure you're able to make the desired changes to FamilyBase. I'm here to help. Is this happening for one line or several? Have you made any changes to your plan or the line(s) you're wanting to update during this billing cycle? What is the data GB limit you're wanting to set?

EbonyR_VZW
Follow us on TWITTER @VZWSupport
If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[vzwcustomer99]

Supposedly, the Verizon IT people are looking at this issue. It is specific to one phone line. I am trying to set it to 3.6GB limit, but FamilyBase will not accept the change no matter what.

Please see Usage Allowances Update Failed??!!