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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why does Verizon make it so hard to be a customer?
znanders1
Member

Verizon is the only game in town with decent service. When I started my business, I decided to move over to Verizon and it has been nothing but hassle. To start, it literally took over 40 hours of my time just to get set up as a customer for regular old personal cell service. Nothing crazy about the account, other than porting over my number, but several failed setups, wrong phones sent, finger pointing departments, and more time on hold than I need for a lifetime. Now I recieved a collections notice for a duplicate account I was told was closed 6 months ago. So now I spend another 8 hours on hold trying to get through to collections (magically those are the calls that get dropped over and over) to dispute the charge.

 

DO YOU NOT WANT ME AS A CUSTOMER?

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Re: Why does Verizon make it so hard to be a customer?
vzw_customer_support
Customer Support

Oh wow. I would be shocked too if I found out that I had a collection account. I would love to help get this straighten out. Please meet me in a private message. -Amber

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