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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Why does Verizon not honor it’s promos and why does noone here know anything about anything?
Jamoriello87
Member

First off, ive been a customer of this company for 4 years and never has any company, ever, gotten me to a breaking point like it has to deal with ANYONE from this company. I am naturally a very patient person but man is this company a whole other level of terrible (this is even compared to the nastiness of Xfinity). The service, customer support, knowledge, etc is the worst available on the market (this is NOT and exaggeration by any means). Ive had miltiple 2 hour calls with nothing resolved, through customer support and retention reps, how the F do you advertise promos online and on your app and a rep tell you that the promo isnt available, they dont know how to apply it. This isnt just one promo, multiple. Not to mention that their billing system is an absolute mess and if you call any line, you need to sit on a hold for over an hour listening to the same elevator music… really?? Does verizon know that theres a thing called call back nowadays… a gas station prepaid phone is more reliable than this company. I need to go to an online forum to hopefully get a call back from someone at this joke of a company

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Re: Why does Verizon not honor it’s promos and why does noone here know anything about anything?
vzw_customer_support
Customer Support

Your feedback is much appreciated, Jamoriello87, and I'm going to do my best to restore your faith in Verizon! I'd love to help you today - are you still trying to get an expired promotion added to a recent purchase?  *Stephannie

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