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Why has customer serviced stopped?

What changed with the customer service policy at Verizon recently? I lost wireless service at a residential address directly after a storm, this has happened in the past and customer service actually sent a tech to fix the issue. Now they claim service is marginal in my area and will not fix the problem, will they tell me the price of an AT&T contract next?

Re: Why has customer serviced stopped?
Customer Support

IBlaster, we always want for you to receive the customer service you deserve. Allow us to apologize if this has not occurred. Are you still seeing service issues near you? If so, how long has it been going on? Also, what is being effected: calls, texts, or data?