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Why has my cell phone service suddenly dropped? Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
dclary
Member

My calls keep dropping.   I located in North Dallas.  I can barely make out any voice mails that are left--cuts in and out.  I have an iPhone 6s and my husband has a galaxy edge.  We are both having issues.   We have a cell booster at home which I have re-set and we both reset our setting on our phones and on the booster.  We got the booster several years ago and its worked find until recently.   Any ideas?   I dread going to the verizon store.  

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Re: Why has my cell phone service suddenly dropped? Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
jav6
Sr. Member

What make/model cell booster is it?  Did this start happening after anything happening like a power outage or phone updates?

...Just another VZW customer...trying to offer some assistance...
Re: Why has my cell phone service suddenly dropped?  Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
dclary
Member

its a samsung wireless network extender.   It looks like the model number is scs-28064 manufacturing date of 08-2009.  I  am having a problem with the voice mails regardless of where I am.   The iPhone had an update in December and I can't tell you for sure if it happened after or before.   My husband has issues with his galaxy as well.

Re: Why has my cell phone service suddenly dropped? Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
jav6
Sr. Member

What is and has anything changed with your broadband internet service?  Do you have issues with internet connectivity?  Can you run a speed test on your internet service, http://www.speedtest.net?  Do your phones have WiFi calling activated?

...Just another VZW customer...trying to offer some assistance...
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Re: Why has my cell phone service suddenly dropped?  Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
dclary
Member

speed test on internet is download 11.63 upload 1.91.   I do not have wifi calling active

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Re: Why has my cell phone service suddenly dropped? Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
vzw_customer_support
Customer Support

We want you to be able to rely on service, dclary. I appreciate the information you have provided so far. Since you are using an older model network extender, we want to ensure that we rule out interference from Advanced Calling. To manage this setting on your iPhone, please go to Settings>Cellular>Cellular Data Options>Enable LTE, and select Data Only. For your husband's Galaxy Edge, you can go to Settings>Advanced Calling, and toggle this off. With Advanced Calling off, the devices will not be able to simultaneously use voice and data. After changing this setting, do the dropped calls continue?

 

AndreaS_VZW

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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Why has my cell phone service suddenly dropped?  Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
CORINNE1000
Member

I also have this issue.  For 5 year we have not had a problem with 4G service.  In fact we showed 4 to 5 bars all the time. Now the best we get is 3, but it goes to one and none frequently. It occurs with everyone's phone.  Mines a galaxy 7 edge, but we have galaxy 8 and new i phones  not get signals too. There is no construction or change in the community.  We even have had trees removed, yet the signal doesn't improve. Zip 37075.  I used to be able to tout Verizon's service but not anymore.  I do not believe it is apps or the phone as it happens with our guests as well. many of them have the newest phones. 

Please help!

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Re: Why has my cell phone service suddenly dropped?  Both my iPhone and my husbands galaxy edge can barely get a bar in our home.
vzw_customer_support
Customer Support

We know the importance of always getting the best service available to you, and we're here to help. How long has this issue been occurring with your devices? Does the signal improve if you're outside, or a certain distance away from your home? We'll get to the bottom of this, and get this issue resolved.

 

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