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***Announcement: We’re excited to inform you that we will be merging the Fios and Wireless Communities to a unified Verizon Community with a new look and feel throughout. If you are interested in what specifically has changed, please see the New Revamped Community article under the Featured Topics.***
Why is Verizon customer website and service so very bad?
Unimpressed-user

There are few, if any, websites as difficult to use as the Verizon site and nothing more frustrating than dealing with so called customer service staff, who are poorly trained and less than empathetic to customers. I dare Verizon to start sending out customer satisfaction surveys to get a pulse on the anger their customers are feeling. I refuse to buy any Verizon products as a result. 

Re: Why is Verizon customer website and service so very bad?
Doggo
Novice

I'm pretty sure posts like these are why agents start to lack empathy. Don't be that person.

0 Likes
Re: Why is Verizon customer website and service so very bad?
vzw_customer_support
Customer Support

We can lift your feedback up. What specifically are you having difficulty with regarding our website? 

0 Likes
Re: Why is Verizon customer website and service so very bad?
fletc3her
Member

Verizon is the worst and they know it so they make it impossible to provide feedback. 

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