Why is it always so hard to reach a Verizon Wireless Representative...I am so frustrated!

[elk2112]

I am having problems with my phone.  And as usual, I cannot reach a representative on the telephone.  When I call, I get the message "we are experiencing unusually high call volumes" and they recommend going on line.  So I go online, and "no representatives are available".  You cannot even send Verizon an email.  It's like they want to block you from reaching them.  Are they that understaffed?  What's the deal?  I can barely use my Droid, and I cannot reach anybody to fix the problem.  How can Verizon be so popular and have such lousy customer service?   It doesn't make sense.

[ox1111]

It's terrible, really really bad. At&t is way better at the moment customer service wise, but in truth verizon and at&t are true money whores and both stick it to you till it hurts and both do it till they lose so many customers they can't no more. Then they start some multimillion dollar ad campaign, basically saying they are better and please give them another try and the cycle starts all over again. Oh, or they get sued, like they have and lost so many many many times before, right now most phone companies are breaking a minimum of fifteen laws on billing, charging, advertizing and services.

[RushFan2112]

Every time I've ever called I've gotten the high volume blah, blah, blah and I stay on the line.  I've had to call twice this past week because of an issue with my Edge agreement and I did not wait longer than a couple of minutes for an agent.

[ox1111]

I tried to chat now for 15min. and said the hell with it and started reading this stuff out of boredom. No, I got super, kick butt internet.

[vzw_customer_support]

We are right here and ready to help RushFan2112. I'm sorry you have not been able to reach us. You can reach us by phone, store, chat, or social media. What seems to be the issue?

KinquanaH_VZW
Follow us on twitter @vzwsupport

[RushFan2112]

I've got no probelms (right now) and had never had to wait for more than a few minutes when on the phone, but I think ox1111 is unable to get anyone.

[vzw_customer_support]

Let's end that frustration elk2112! I'm sorry you weren't able to connect with us over the phone or online chat. I'd be happy to help! What issues are you having with your Droid?

JoeL_VZW
Follow us on Twitter @VZWSupport

[vzw_customer_support]

RushFan2112 We never want any of our customers to have difficulty reaching us. Thank you for trying to help your fellow community memeber. Are they trying to reach us on the phone and have been holding for a long time? Have they tryied to get a hold of us via chat?  We have had longer hold times lately and we apologize for the inconvenience. They can reach out to us here or twitter or Facebook.

Sheritah_vzw
Follow us on Twitter
@VZWSupport

[LRVassar]

ox1111 wrote:

It's terrible, really really bad. At&t is way better at the moment customer service wise, but in truth verizon and at&t are true money ****** and both stick it to you till it hurts and both do it till they lose so many customers they can't no more. Then they start some multimillion dollar ad campaign, basically saying they are better and please give them another try and the cycle starts all over again. Oh, or they get sued, like they have and lost so many many many times before, right now most phone companies are breaking a minimum of fifteen laws on billing, charging, advertizing and services.

I'm curious, can you name one law they are currently breaking? I really have no concept of the law when it comes to billing, marketing, or advertising.

[rtiffin]

I see on post here where Service Rep is calling out to you and you do not answer,,, Let me ask 1 thing Elk2112 ... how far are you from one of the Store Locations >>> if you are having so much trouble reaching them on-line ( and I am sorry bu like most businesses ..they all have a time frame where call volume is higher .. and if there is when you are trying to reach them ,,you are like alot ,,,waiting in line ) have you tried going to the Retail Store and handling this with a Service Rep there ???

Just a suggestion to ease the frustration...