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Why is my Jetpack 4G LTE is extremely slow?
yggm
Member

My jetpack is very slow, even though it says 4G on the jetpack.  Does Verizon throttle down speeds? I have recently downgraded my account from 10/month to 4/month.  I didn't seem to have this problem when I was purchasing 10/month.  If you purchase more data, do you get better speeds?  Thanks!

Labels (1)
Re: Why is my Jetpack 4G LTE is extremely slow?
vzw_customer_support
Customer Support

Hi yggm!

Let's satisfy your need for speed! Current zip code? Which Jetpack do you have? Do you experience the issue in more than one location? Is the problem ocurring in our outdoors?

Thanks,
Ayani_VZW

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Re: Why is my Jetpack 4G LTE is extremely slow?
Geologymule
Member

I've been having the same problem for over a month.  my zip code is 37922.  I travel a lot and I've never had such consistent slow speeds with this thing as I have this past month.  I've had my jetpack over 2 years and I can definitely tell the difference.  I even went to verizon and got a new sim card put in it and the software is up to date.  I've connected it to my iPad, iPhone, and laptop at multiple locations and went to speedtest.net to check speed.  Here are a few of my test results:

Download    Upload     Ping

mbps           mbps       ms

0.00            3.88         69

0.00            3.53         79

0.94            0.53         82

0.00            2.71         75

0.00            0.15         66

(above on iPad below on iPhone)  

1.02            0.00         290

5.70            3.02         69

0.15            0.00         59

2.58            2.09         79

4.52            3.45         71

0.34            0.07         111

(Few from laptop)

1.20            0.00          40

0.93            0.13          47

0.99           0.08          51

Has the jetpack just crapped out after 2+ years of 10 gb/month?

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Re: Why is my Jetpack 4G LTE is extremely slow?
DoxMox
Member

My Jetpack is also slow. It's slower on 4G than on 3G. I have reset it and removed / reset the SIM. Nothing has worked. In zip code 11201 and 11231. Need help.

Re: Why is my Jetpack 4G LTE is extremely slow?
vzw_customer_support
Customer Support

Geologymule, we don't want this to be an ongoing issue for you. The last resort to resolve this matter would be to hard reset that device. To retrieve the steps on how to do this, click this link http://vz.to/1kDL3MI

LasinaH_VZW
Follow us on Twitter @VZWSupport

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Re: Why is my Jetpack 4G LTE is extremely slow?
vzw_customer_support
Customer Support

DoxMox help has arrived, we'll get things moving! Both area are clear so lets get to work! Which Jetpack do you have?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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Re: Why is my Jetpack 4G LTE is extremely slow?
DoxMox
Member

Sorry. I forgot to mention the steps I took so far:

I first removed the battery and SIM card and reseated them with no

improvement.

Then I pressed the "Reset" button to return to factory settings (which

I never changed except for the connection type). Still got no

improvement there either.

Then I bought a cell phone paddle antenna, and things got worse when I

plugged it in. So I abandoned that.

Finally, I kept switching from 4G to 3G and testing the speed and

finally settled on 3G, but Monday and Tuesday of last week even that

didn't work.

I also tested in 2 different areas: Zip code 11201 (work) and Zip code

11231 (home) with a slight improvement at home but not full speed

there either. I also tested outdoors in Zip 11201 to eliminate

building interference.

The odd thing is that the signal was reading 70-90% for much of this testing.

Quoting Verizon Wireless Customer Support <forums@verizonwireless.com>:

Verizon Wireless Customer Support

created the discussion

"Why is my Jetpack 4G LTE is extremely slow?"

To view the discussion, visit:

https://community.verizonwireless.com/message/1107405#1107405

>

Re: Why is my Jetpack 4G LTE is extremely slow?
Geologymule
Member

My Jetpack is model MiFi5510L

I'm going to try and do the factory reset right now.  See if that works.

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Re: Why is my Jetpack 4G LTE is extremely slow?
Geologymule
Member

so I went back to factory settings.  Speed Test Results (Showing 4G LTE on Jetpack)

PC

Download    Upload     Ping

mbps           mbps       ms

3.89              0.15         42

iPhone

0.87               0.11       86

iPad

0.00               0.04       161

for comparison my hardwired machine:

28.54             11.54       24

I used to get just as high if not higher on my Jetpack.  Something is definitely wrong.

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Re: Why is my Jetpack 4G LTE is extremely slow?
vzw_customer_support
Customer Support

DoxMox we'll pinpoint the issue!  Has there been any physical/water damage to the device?

AshleyS_VZW
Follow us on Twitter @VZWSupport

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