You are calling for more than your allowance, you are texting more than your allowance, you are using more data than your allowance, you have insurance on your phone, you are purchasing songs/ringtones/movies, etc...
Look at your detailed bill. ALL charges are itemized on the detailed bill.
Thank you for reaching out to us. I am sorry to hear that you are receiving a different bill then expected. We certainly want you to always be aware of all charges. Without looking at your bill it is hard to tell exactly what is happening, but we would be happy to review it and find any possible solution. Please follow my handle TonyG_VZW and send me a Direct Message with your account info and I can review your account billing. We know that we can work this out together and show you why it is best to stay with Team VZW.
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