Why is my order status not showing up?

[khaledn]

I placed an order couple of days ago, received the confirmation email and my credit card was billed, but the order status is not showing up. The order number is [Removed]. Please advise! 

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Message edited by Verizon Moderator

[SuzyQ]

I did an online order on Wednesday, before Thanksgiving.  A friend placed an online order on Thursday (I believe) - she had a tracking number on Friday, my order was still "processing" although I had emails confirming the purchase and providing a delivery date.

Late Friday I finally got tracking, and my package is in transit - though FedEx shows it arriving a day later than Verizon emails showed.)  Verizon says delivery today, Nov. 28; Fed Ex says tomorrow, Nov. 29).

Patience??  Did the charge actually show on your CC?  If it did, then perhaps it's already shipped and there's just a delay in getting the info to you.

[vzw_customer_support]

We certainly want to see this order in your hands as quickly as possible. I would love to offer you more personalized support through the proper channels to get to the bottom of this. Please send a Direct Message via Twitter to @VZWsupport or a Private Message via Facebook at http://www.facebook.com/verizon.

YaleK_VZW
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If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

[kilakila18]

I placed an online order on thursday, its been 3 days and still have no tracking number or any order history of my purchase on my verizon account. 

[vzw_customer_support]

Hello, kilakila18. We know how important it is to receive order updates. to clarify, have you received any at this time? CourtneyM_VZW

[KH-Michael]

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.