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Why is my order status not showing up?
khaledn
Member

I placed an order couple of days ago, received the confirmation email and my credit card was billed, but the order status is not showing up. The order number is [Removed]. Please advise! 

personal information removed as required by the Verizon Wireless Terms of Service

Message edited by Verizon Moderator

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Re: Order status not showing up
SuzyQ
Sr. Leader
Sr. Leader

I did an online order on Wednesday, before Thanksgiving.  A friend placed an online order on Thursday (I believe) - she had a tracking number on Friday, my order was still "processing" although I had emails confirming the purchase and providing a delivery date.

Late Friday I finally got tracking, and my package is in transit - though FedEx shows it arriving a day later than Verizon emails showed.)  Verizon says delivery today, Nov. 28; Fed Ex says tomorrow, Nov. 29).

Patience??  Did the charge actually show on your CC?  If it did, then perhaps it's already shipped and there's just a delay in getting the info to you.

Re: Order status not showing up
vzw_customer_support
Customer Support

We certainly want to see this order in your hands as quickly as possible. I would love to offer you more personalized support through the proper channels to get to the bottom of this. Please send a Direct Message via Twitter to @VZWsupport or a Private Message via Facebook at http://www.facebook.com/verizon.

YaleK_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

Re: Order status not showing up
kilakila18
Member

I placed an online order on thursday, its been 3 days and still have no tracking number or any order history of my purchase on my verizon account. 

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Re: Order status not showing up
vzw_customer_support
Customer Support

Hello, kilakila18. We know how important it is to receive order updates. to clarify, have you received any at this time? CourtneyM_VZW

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Re: Order status not showing up
KH-Michael
Moderator
Moderator

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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