Why is my order still processing?

[cleach78]

I placed an order online on Thursday evening and it is still showing as processing. With 2 day shipping I would assume it would be here today. Can anyone help me with this?

[vzw_customer_support]

New phones are so exciting cleach78! Which phone did you order? When processed, it is shipped via 2-day shipping. Do you have an order or confirmation number?

VanessaS_VZW
Follow us on Twitter @VZWSupport

[mikey2008]

Why 2-day? You guys have free overnight plastered under every smartphone on your website when shopping them.  Not a big deal to me just seems like false advertisement.

[cleach78]

Yes this is the order number. [removed]. I'm ready to cancel & go with another company...especially if this is an indication of your customer service. One rep on chat said it would be shipped today. Another said today it's processing.

Personal info removed as required by

Message was edited by: Admin Moderator

[vzw_customer_support]

Thank you for reaching back out to us, cleach78. Let's help look over your order. When you have a moment, please accept my Follow Request, and Follow me back. Then send me a DM, so we may look over this information.

NicandroN_VZW

Follow us on twitter @VZWSupport

[cleach78]

I have sent you a DM through the Verizon Wireless Community, I am waiting for a response.

[cleach78]

I still do not have an answer to this question.