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Why is my reception and coverage decreasing
Jpsmith
Member

I have been having this issue as have several of my friends. My zip code is 18938. Does anyone know what is going on?  I’m thinking of switching carriers although I’ve had Verizon for 20 plus years. 

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Re: Why is my reception and coverage decreasing
vzw_customer_support
Customer Support

Hello @Jpsmith, we don't see any issues in this area per checking the zip code. We'll be glad to help with any coverage issues and don't want to lose you. Are you mainly experiencing issues while at home?

 

Do you have Wi-Fi at your home location?

 

 - Alan

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Re: Why is my reception and coverage decreasing
Jpsmith
Member

Experiencing at home and on the road.  I have ordered a new phone as I thought perhaps that is the issue, mine is rather old.  It just seems there are lots of dead spots in our area that we never had before and issues at home where I am in on spot speaking and all of a sudden the person on the other end cannot hear me.  Weather does not appear to be an issue.

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Re: Why is my reception and coverage decreasing
vzw_customer_support
Customer Support

Good morning, Jpsmith. My name is Antonio and I hope you are having a great day. I also appreciate the excellent opportunity to be of assistance via this channel.

 

Please be assured that our only goal is to provide you with the best possible service everywhere and always. We want you to have an excellent experience. While several factors outside of our control (confirm at this link https://www.verizon.com/support/troubleshooting-wireless-signal-coverage-video/) can impact service at any time, we would love an opportunity to check your concerns further and explore options to improve your wireless experience. We sent you a private message to assist you further as we need more specific details. Please reply to that private note at your convenience for further assistance.

-Antonio

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