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Why is there a 2 minute time limit on the pages before inactivity?
Johannesburg
Newbie
‎08-21-2015 07:58 PM

When I need to talk to a representative and its busy it refreshes by the minute.  The problem is that there's a 2 minute timer on the page.  I get that its good for security purposes to make sure that people don't leave themselves logged on with the potential of others having access to the account but come on, 2 minutes?  I only get a refresh once in the time period before I get logged out have to sign back in and return to a page with a chat button on it to check for availability, its a bit ridiculous.  In fact, while writing this I seem to have been logged out like I'm not doing anything.  This seems like a pretty big oversight... 

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Snn5
Legend
‎08-21-2015 08:14 PM

This never happened for me on Postpaid.  It does log out every 2 min on prepaid accounts though.  The chat screen, not the My Verizon page.

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Johannesburg
Newbie
‎08-21-2015 08:20 PM

Are you a verizon employee?  I feel like you respond to all of my posts...

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Snn5
Legend
‎08-21-2015 08:23 PM

Not a Vzw employee...no badge, no avatar, no "REP"_VZW tag.  I just happened to be awake and saw that you had a few posts floating about that, while I had answered previously, you had never bothered to return to check replies for.

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Johannesburg
Newbie
‎08-21-2015 08:27 PM

Well for whatever reason when you reply to me you continue to cycle through all of my posts.  Make sure you're replying to the right Post please.

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Snn5
Legend
‎08-21-2015 08:29 PM

Yes, I was replying to your post about 2-min limits.  Are you on Post or Prepaid?

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Johannesburg
Newbie
‎08-21-2015 08:43 PM

Prepaid

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Snn5
Legend
‎08-21-2015 08:49 PM

That's why.  Prepaid gets very little support vs PostPaid.  This includes longer wait times on hold in queue on the phone and online chat.  Postpaid accounts do not have to re-log in every 2 min...the chat screen just silently refreshes in the background and they don't lose their spot.

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Johannesburg
Newbie
‎08-21-2015 08:50 PM

Do PostPaid pay more?

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Re: Why is there a 2 minute time limit on the pages before inactivity?
Snn5
Legend
‎08-21-2015 09:00 PM

Yes.  I can pay $50 for 2 GB of data on Prepay or I can pay $30 for 1 GB AND $20 for a line charge.  So, $45 vs $50.  Not a huge difference.  But I was out of contract with a good phone, and plans were even higher postpaid a few weeks ago.  My coverage isn't really affected in my area by being prepaid, and I rarely need to contact support for anything, and i don't need 5GB cloud or NFL Mobile or whatever, so, why waste a $500 phone that I had sitting around.

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