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Why with every upgrade your billing is messed up up for months?
Unhappy73
Member

Got email to upgrade old phone at no cost. Still have screen print of email here we are 3 months later still being charged for a free phone. This is not the first time. 

Re: Why with every upgrade your billing is messed up up for months?
vzw_customer_support
Customer Support

Unhappy73, 

 

I'm alarmed to hear that you are not yet receiving the promotion for your new phone! We want to make sure that you receive the offer you signed up for, and we'd like to help. Please reply to my Private Message, and we'd be happy to assist further. 

 

MichelleH_VZW

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