Wifi calling worked in house prior to Oct 18 now no cell phone can use Wifi calling
beenbearb4
Newbie

Prior to Oct of 18 our Wifi calling worked fine. Since that time not a one of our 4 iphones (all different models) can use Wifi calling. We have google home mesh with ATT internet. I've turned off wifi assit turned on and off wifi calling and every time we answer a call at home the call drops within 1 min of answering.

We have very little cell signal here at the house and okay internet service. Please help.

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Re: Wifi calling worked in house prior to Oct 18 now no cell phone can use Wifi calling
vzw_customer_support
Customer Service Rep

beenbearb4,

 

It's important to us that you have Wi-Fi calling available to you; especially with you having a pre-existing service concern at home. Let's figure out what's going on. Do you have any trouble using Wi-Fi Calling when connected to other Wi-Fi sources outside of your home? On your phones, what displays next to the signal (Verizon, VZW WI-FI, etc.) when you're connected to your Wi-Fi? Where there any changes made with your home internet service or router on or after October 18?

 

ShawnteJ_VZW

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