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Will lose trade in credit if upgrade phone
stryker291982
Member

Hello I traded in a phone a little over the year ago for 400 dollars and have been getting a credit on my bill since and up until 24 months. I keep getting emails from Verizon stating I am due for the Iphone annual upgrade program. I checked into this today and yes its available but if I trade for a new one I will then lose the remaining balance of my trade in credit.

So Verizon this is for you. Why are trade in credits specific to a device and not a line of service. If I trade in a device that I own out right and you agree on a sum of money why is it tied to a device rather than the account.

 

Same goes for sales tax, they get you for the full amount at time of purchase but if you dont keep it the entire time and end up swapping it shouldn't you get any remaining tax refunded or applied to the next device. Seems like if you pay full sales tax up from instead of monthly on the payments then you should get a prorated amount of tax back when you trade up

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Re: Will lose trade in credit if upgrade phone
vzw_customer_support
Customer Support

As a valued customer, your concerns are our concerns too. We thank you for providing your feedback, and we will share it with our Leadership Team (e.g., Why are trade-in credits specific to a device and not a line of service, and sales tax concerns). Verizon certainly wants you to enjoy our Device Upgrade Program, Device Payment Program, and the Annual iPhone Upgrade program. We strive to provide upfront, clear, and concise information about our products and services to our customers, which can be viewed on our "Frequently Asked Questions" (FAQs) websites. I've provided the following links for your review:

 

Upgrade Device FAQs:
http://spr.ly/6607HpSFb

 

Device Payment Program: 
http://spr.ly/6608HpSFj

 

Verizon Early Upgrade Programs for iPhones:
http://spr.ly/6609HpSFd

 

Taxes and Surcharge Estimator
http://spr.ly/6600HpSFe

 

- RobertC_VZW

 

 

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