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***Announcement: Early next week, we’ll be merging the current Fios and Wireless Communities into the all new Verizon Community! Beginning the evening of Sunday 12/4, both Communities will be placed in read-only mode. You’ll still be able to visit the Communities and browse content, but login will be disabled. On the afternoon of Monday 12/5, all users will be able to log into the new Verizon Community. We expect the new Community to be fully functional the morning of Friday 12/9. Additional details can be found in the Announcements board and under Featured Topics!
Will rentention department do anything to keep me as a Verizon Customer?
giants10kyle
Novice

Will the retention department do anything to keep me as a verizon customer? Im currently thinking about switching to sprint be cause i would save $60 a month. If Verizon doesnt do something im leaving to go to sprint

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Re: retention department
vzw_customer_support
Customer Support

giants10kyle, we absolutely value you as a customer and want to make certain we review all options to make sure you’re on the right plan for your needs at the best value. So we can help review your account, please send us a Private Message by visiting our Facebook page or sending us a DM to @VZWSupport on Twitter. This way we can further assist you.



MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re: retention department
vzw_customer_support
Customer Support

giants10kyle, we hope that you reconsider your decision to leave and allow us to continue at your wireless provider. I apologize. We don't price match our competitors. However, their unable to match our network reliability, performance, or technology. Have you seen our new plans? http://vz.to/1R1Jloj

LasinaH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: retention department
giants10kyle
Novice

Ive looked at your plans and they are the same thing im on now. No big deal i will just switch services. I like seeing how verizon treats their customers

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Re: retention department
vzw_customer_support
Customer Support

giants10kyle, we absolutely value you as a customer and want to make certain we review all options to make sure you’re on the right plan for your needs at the best value. So we can help review your account, please send us a Private Message by visiting our Facebook page or sending us a DM to @VZWSupport on Twitter. This way we can further assist you.



MarkP_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

0 Likes