Within the past month, service has been abyssmal.
photodb
Newbie

Within the past month, my Verizon service at home has been abyssmal.  I'm dropping calls and my callers are telling me  they can't understand what I'm saying. Phone works fine outside the home while traveling and worked fine until last month.

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Re: Within the past month, service has been abyssmal.
vzw_customer_support
Customer Service Rep

We want your service to excel wherever you go, photodb. What ZIP Code are you experiencing these issues in? Are your issues only occuring inside? What model phone do you have?


DanielK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


XXX

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Re: Within the past month, service has been abyssmal.
photodb
Newbie

In ZIp Code 44028. Dropping calls and terrible voice quality is primarily

inside my home, but outside I'm now only getting 2 bars at best. Service

was much better both inside and out a couple months ago.

I'm using a one year old iPhone6.

Doug

On Thu, Dec 3, 2015 at 3:12 PM, Verizon Wireless Customer Support <

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Re: Within the past month, service has been abyssmal.
vzw_customer_support
Customer Service Rep

Thanks for the additional info, photodb. i don't see any changes or reported issues in the area. Do others have issues in your home? Please power down your phone, remove the SIM for 2 minutes, reinsert the SIM, power on, and test. Keep me posted on the results.


DanielK_VZW Follow us on TWITTER @VZWSupport If my response answered your question please click the Correct Answer button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!


XX

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Re: Within the past month, service has been abyssmal.
photodb
Newbie

I'm the only one with Verizon service in this household, so can't speak for

others.

Just removed the SIM and replaced it five minutes later. Seeing three bars

now inside, so hopefully we may be on to something here. I'll keep you

posted.

Thanks,

Doug

On Thu, Dec 3, 2015 at 3:57 PM, Verizon Wireless Customer Support <

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Re: Within the past month, service has been abyssmal.
photodb
Newbie

Spoke too soon. Back to just two bars again.

On Thu, Dec 3, 2015 at 3:57 PM, Verizon Wireless Customer Support <

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Re: Within the past month, service has been abyssmal.
vzw_customer_support
Customer Service Rep

I'm sorry it dropped down to 2-bars phodb. This is not the experience we want you to have with our service. Is your software up to date? Have you downloaded any new apps that may be causing functionality issues?



KinquaVZWH_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: Within the past month, service has been abyssmal.
photodb
Newbie

Yes it's up to date and I regularly load apps, but even with nothing

running but the phone, I still have issues. I'm guessing it's the tower

not my phone, as it only happens here in the house.

On Sat, Dec 5, 2015 at 5:06 PM, Verizon Wireless Customer Support <

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