Preordered for the Apple Watch 6. I already signed T and C with agent on the phone. Now it’s telling me order will be cancelled October 19 if I don’t accept Terms and conditions. Unfortunately My Verizon app won’t let me do that. Agents on the phone are also unable to help.
Congrats on your new Apple Watch order Nikkaela25. I'm sorry you were unable to complete the order. We can take a look at the entire order to check why its being held up. I will send you a private message so that we can verify your account details. You can also reach this team through Facebook and Twitter to get this issue resolved. We look forward to hearing from you soon.
First i should mention just trying to get my kids replacement watch nothing tough right
So i have been going through this for 2 months. I have spent over 10 hours on phone or chat and either get disconnected as they are researching or connecting another department or given multiple different answers with no resolution . I have screen shotted most chats just to show difference in answers that always end with no resolution . I understand its not the person on phone/chats fault so am always nice and respectful however today i broke
down in tears and begged for help but still in same place tonight and still waiting on promised call back.
So even though I excepted terms and conditions in nov and again in dec - they are asking me to do it again and it wont allow me to do it online or in app (even if use the mailed link). I was also given the 1-877 number and told it was for T&C and I could do it verbally but guess what thats now customer service. I was told by this rep you can’t do it that way anymore b/c dept doesn’t exist -oh and to top it iff the rep can’t figure out how to get online to work either and can see there is an issue.
So told I can cancel and reorder but after multiple reps trying to merge call with sales group to set this up and getting disconnected every single time i give up. I am so sad b/c my kid really wanted this watch from Santa - then we pushed to his bday which now passed and still no watch. STILL PENDING b/c T&C broken and real live agents cant do anything about it
I almost switched our family plan to verizon this year but thank goodness i did not b:c worst and I mean worst experience ever and I rarely complain b/c understand the business/customer side . I recently had an at&t issue and not only did they answer in 6 minutes but they also called me back when promised and I got resolution after one call. Oh and was told if didn’t feel it was resolved i could talk to a manager. Verizon managers i was told are not doing customer service for verizon
Like I said worst experience ever. I never write negative reviews but this is that bad