My Dad died in November after struggling for months with brain cancer. He had been incapacitated for months before his death and had no money at the time of his death. I have been going through his mail and notifying the utility companies and other providers of my Dad's death. All immediately express condolences and, at most, request a copy of his death certificate before writing off his last bill. On the other hand, there is Verizon. I have been on the phone for approximately five hours with "customer service" about his account. I have been told multiple times that my Dad would not be receiving anything further or that I'd be getting a call back with more information. Today, my deceased Dad received a letter from a debt collector for the Verizon amount outstanding (its about $150). I told them of his passing. They said, "No problem we won't call or send anything else out...just call and let Verizon know." I did that again today and now I'm on the Verizon customer service merry go round again....been on hold for fifteen minutes as I type this message.
I'm so frustrated I just had to get this information out somewhere.
What a joke.
I would Google Verizon's Legal Department address let's see I found this web site with the address.
Hopefully this will help you.
For further correspondence from this collector, you could also simply cross out the address on the envelope, write "return to sender, addressee deceased" in addition to contacting the legal department.
Those are all good options above. With that said, if dealing with Verizon is more upsetting than his passing, you really need to rethink a few things. No company is ever going to stress me out to the point I would be more upset with them than I would be if my dad passed.......
I really didn't gather that the OP was more upset about dealing with Verizon than their father's death. I'm sure what the OP meant was that it was not helping at all with the grieving process. Have some compassion.
OP - Sorry to hear about your father's death and that you're having to deal with such stress on top of that. Good luck