I am so sick of it. I cannot even pay my bill anymore without calling. Every single time I try to log in it says my password is wrong and it makes me create a new one EVERY SINGLE TIME. I am just fed up. I have been with Verizon for years but I am ready to just switch to another company. All my phones were recently paid off. I think it is time to make a move.
We'd be devastated to lose you from the Verizon family, MZ99. Having to reset your password every time must be a pain, and we want to help. Are you using the mobile application or the website when you try to log in? Here also is a link with steps to reset the password: https://www.verizon.com/support/knowledge-base-17384/
You also can use #PMT to make a payment right from your device as well.
LynnE_VZW
I personally use the website everyday. I understand being able to use it. I am sorry to hear that you are having difficulties. What browser are you using? Have you tried a different browser? AmberF_VZW
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