Every fudging time I try to use the Verizon website it dead ends on me.
I'll get to the point where I click on a button and it does nothing.
Or I click on a button and it takes me to a blank screen.
Or it says that function is unavailable right now, try later.
Or it says it can't connect to the server.
But no worries ... I call the 800 number, get transferred, it rings 100 times then the call gets sent to voicemail.
Verizon either doesn't know what their customers are experiencing or they know and just don't care.