Just to add to all of the other nightmares I too have been a victim. For 3 months now I have been given the run-around. I shipped my trade-in back in the supplied packaging received from Verizon. Dropped off my phone at UPS as requested. I did not get a receipt, unfortunately. It took me a month or so to get a tracking number from Verizon which shows as invalid by UPS and Verizon states they didn't receive the phone. I've been told several times by Verizon that the issue has been resolved and my next bill would begin showing the credits. Nothing. I've been given multiple escalation tickets which come back on further follow-up as being invalid. I have been a long-time Verizon customer and today will be the last. Folks, do not fall for their trade-in scams any longer. There seems to be some game being played here and not sure why it is still happening.
I'm with you. Verizon has absolutely **bleep** my family while we've been trying to upgrade in the last couple of weeks. I have tried to file a formal complaint with absolutely no luck. Hoping you get resolution for this.