Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
Showing results for 
Search instead for 
Did you mean: 
another "marginal service area" customer ...

First post.  It may be my last.  15 year Verizon customer.

After reading the pages and pages of posts from customers whose service was once great and is now poor, I feel like I'm adding to a broken record.   I get multiple Call Failures a day as I travel in the western suburbs of Chicago (ex: 60517, 60532, 60540).   The  usual suggestions - run diagnostics on the phone, get a new SIM card - did not help.  Trouble tickets have been closed the day after they are opened.  The resolution is always the same - I live, work, and travel in known marginal/variable service areas. 

Calls are possible at my home and workplace only because of Wi-Fi calling.  Calls reliably drop when I'm a block (~ 1/8 mile) from my house.

While I've read of many who are having similar problems, I haven't seen any solutions.  I'm open to suggestions, though.  Please share your experience with fixing this problem, even if it's been to choose another carrier.