Skip to main content
Accessibility Resource Center Skip to main content
Have a phone you love? Get up to $500 when you bring your phone.
cancel
Showing results for 
Search instead for 
Did you mean: 
asurion warning
joseph440
Member

Please avoid the insurance with Asurion. The are suppposed to fix cracked screen for $29. They texted me during the first scheduled appointment that they could not make it. The second appointment (2 weeks later was only available) technician never showed, texted, called nothing. The 3rd appointment (another 2 weeks later) after the 2 hour window passed I spoke to an Asurion rep who said the tech called in sick. I guess I was supposed to wait all day again. Cancelling the insurance today. WATCH OUT! 

0 Likes
Re: asurion warning
vzw_customer_support
Customer Support

We're truly disappointed to learn this has been your experience with Asurion insurance, joseph440. We can provide feedback to Asurion regarding this, to ensure they look into the replacement and screen repair options they are providing. We would also recommend reaching out to Asurion directly at 888-881-2622 to provide your feedback to them as well. Please let us know if you would like to look into other replacement options for your device. 

 

 DanielleR_VZW

0 Likes