I can relate. I called and also spoke to online assistance and everyone told me something different. I was told that a different phone than what I really wanted was better because the camera is better, but that they both have the same capibilities. I was bounced back and forth like a ping pong ball, each new person "apologizing" for the misinformation I received from the others. I requested the coperate office number and was told that they do not have a phone number...
Then they said that the only way they can communicate with the corporate office is through e-mail and only their big boss has that. What a bunch of junk!!! I had the number before they combined with Alltell, now they say each department has it's very own personal corporate office that they cannot get in touch with.
I checked out the unlimited V-Cast/Rhapsody online and it had in writing that the $14.99 plan was unlimited song downloads. The CSR told me the same, then I was told by 3/6 CSRs and techs that there was a "small" charge to buy it, the unlimited was to listen to the music. Today I am told that to download it from my cell is a $1.00 extra than buying from online!!!! I told them I can't get to that site online at work, only on the cell phone.
I asked why when I clicked on the question mark over the unlimited plan option for the V-cast/Rapsdy the ballon stated that this plan allowed unlimited downloading of songs free!! She said that was not true.
I agree that they need to get their customer service trainned. They seem to just say whatever comes to mind. Now I have a cell that they lied to me about and it had to be replaced because it only partially downloaded the software from the site for me to get the v-cast and rhapsody!! I told them I wanted the cell I originally tried to order because it is compatible with apps and games my Chocolate touch isn't, they said nope-too bad!!
This is clearly a case of CSRs who are not well informed about their products and then rather than admit they are ignorant, they tell you what you want to hear about the product they want you to have!!
Anyone know the number to reach the corporate office? The CSRs, managers, and techs all refuse to release it.
Does the Corporate office even realize that their reps are giving lousy customer service???
Having dealt with Verizon for several years, I will tell you what was going on. That CSR did not want to answer the question and she certainly did not want to give the customer to her supervisor! That may or may not have even been a supervisor. I was in customer for several years and saw a lot of the CSRs put a buddy on the line to be the "supervisor'.
All the woman wanted was to have the flyer offer explained as it applied to her plan and what cells were available with that plan.
I realize that the economy is bad and that there is concern over job security, but playing these games with customers and not knowing the products is not how you keep your job! I was sold a Juke and the V-cast package-the Juke does not have the capability to use that service!!! Why would the CSR not know that?
People are getting more and more choices and as much as I like (and where I live, need) the coverage and pretty much the cell phone selection at Verizon, I would dump them in a heart beat if I found a carrier that gave me good customer service and who had coverage out where I live.... Even the local private venders say they refuse to carry Verizon products because of the bad cusomer service and unreasonable terms to be a independent vender.
Can You Hear Us Now?!!!! 
