being charged $750 for returned device

[BARDER71]

Help!  I sent in two phones via UPS in Verizon's packaging with weigh bills - only 1 of them was received by Verizon.  The other was never received.  Both were put in the same drop box at the same time.  Now Verizon is charging me $750!!  They have NOT been helpful on the phone about this issue.  They say they are "looking for it" but I just saw the charge on my bill!  Help!

[mama23dogs]

Did you save the tracking numbers?

[BARDER71]

Yes but they were dropped in a UPS drop box - one was scanned in and the

missing phone was not.

Best,

Barbara [removed]

Personal information removed as required by Verizon Wireless Terms of Service​

[Piscestg]

I know it won't help now but I always take UPS shipments to one of their stores

for a live scan which provides the chain of possession. Once it goes into the drop

box there isn't any proof after that.

[boringusername]

Don't ever put thing like that in drop box. Take to tot a actual UPS store and get it scanned. Also get insurance and delivery confirmation. That would have been a lot less than $750. If Verizon didn't get the phone they didn't get it.