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billed $250 for phone I didn't buy, on hold with fraud claim for over 1 hour still no answer
Charlie_Cheesedog
Newbie
‎11-13-2013 08:55 AM

What the hell?!  I looked at my bill yesterday and it was over $300!!! Apparently someone got themselves a new phone on my account and shipped it to an address that isn't mine. I've been on hold for over 1 hour and keep hearing "thank you for holding, you call is very important to us. the next available representative will be with you in a few moments" Really? Important? A few moments?!!! It's been an hour that I've been on hold.

The $260 you are charging me for allowing a fraudulent purchase on my account is very important to me. that my while I am waiting for help, I'm checking verizon's webpage while I wait a few moments.

the website contact does not work.  This is torture. I'm sure verzion would like to get rid of me since I still have an unlimited dataplan.

Verizon, answer, pick up the phone. What am I paying over $100 a month for? to be on hold for an hour? Really.

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Re: billed $250 for phone I didn't buy, on hold with fraud claim for over 1 hour still no answer
Charlie_Cheesedog
Newbie
‎11-13-2013 09:01 AM

Ugghh...how long is a "few brief moments"? I can waste all my minutes tyring to get this fraud charge removed, but I can pay the fraudulent charge...is there any other way I can submit a fraud report?

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Re: billed $250 for phone I didn't buy, on hold with fraud claim for over 1 hour still no answer
Core2
Specialist - Level 1
‎11-13-2013 09:13 AM

Calling Verizon is airtime free.

Try 800-922-0204

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Re: billed $250 for phone I didn't buy, on hold with fraud claim for over 1 hour still no answer
Charlie_Cheesedog
Newbie
‎11-13-2013 09:18 AM

that's nice that the minutes are free, but my time cost me money.  I had been calling the fraud number (888-483-7200) I was given by an agent last night.  when I tried 800-922-0204 I got a message that customer service was not available at this time...why couldn't the 7200 number have told me that so I didn't have to wait on hold for an hour?

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Re: billed $250 for phone I didn't buy, on hold with fraud claim for over 1 hour still no answer
vzw_customer_support
Customer Service Rep
‎11-15-2013 09:37 AM

Hey there Charlie_Cheesedog,

Fraudulent charges are never easy to deal with and I want to make sure that we get this corrected in a timely manner. I've fraudulent purchased made from my bank account so I know how concerning it can be.

I would like to review the account in detail. Please follow me and dm me your mobile number and billing system password. I'll review the account in detail to see what is going on.

NicholasB_VZW
Follow us on Twitter @VZWSupport

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Re: billed $250 for phone I didn't buy, on hold with fraud claim for over 1 hour still no answer
vzw_customer_support
Customer Service Rep
‎11-15-2013 09:42 AM

Charlie_Cheesedog, your time is so valuable to us and we apologize for every inconvenience this matter may have caused you. We're eager to get this fraud matter resolved for you as soon as possible. However, you will need to speak with a representative in our Fraud department for assistance. Please keep us posted .

Lasina_VZW
Follow us on Twitter @VZWSupport

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