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cambiar de portadores??
samgalv18
Member

Comoobtengo código para cambiar de servidor es que quiero isa la linea telcel pero me sale en notificación que debo llamar y pone el código penal remarcó a el numero que me dice y nada no marca.. Ayuda par cambiar el proveedor. De Verizon a telcel

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Re: cambiar de portadores??
Piscestg
Sr. Member

This is the Verizon Wireless site in the United States. You are more likely to receive responses to your question if you write it in English. Thanks.

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Re: cambiar de portadores??
intlpotato
Member

It does not matter that this is in the U.S.

There is support for Spanish speaking customers.

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Re: cambiar de portadores??
Piscestg
Sr. Member

Actually it does matter as a lot of customers here don't understand Spanish. Yes, Verizon has staff that can respond however not all do I'm sure. It's a day later and they are still waiting for a response to their question.

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Re: cambiar de portadores??
Ann154
Expert
Expert

Piscestg wrote:

Actually it does matter as a lot of customers here don't understand Spanish. Yes, Verizon has staff that can respond however not all do I'm sure. It's a day later and they are still waiting for a response to their question.

As this is primarily a peer to peer public community forum and not a direct link to Customer Service, it can take a few days before any VZW rep responds in order to give the community members a chance to respond first.

This is the Google Translate of the text.

"As I get code to change server is that I want to be the telcel line but I get a notification that I should call and put the criminal code remarked to the number that tells me and nothing does not check .. Help to change the provider. From Verizon to Telcel"

That doesn't make a lot of sense, but I'm guessing they are looking for the SIM card unlock code in order to use the phone on another carrier’s network. Most phones should already be unlocked unless it was recently purchased as VZW has started locking their phones prior to activation on the Verizon Wireless network in order to deter theft.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

Re:  cambiar de portadores??
Ann154
Expert
Expert

Piscestg wrote:

Actually it does matter as a lot of customers here don't understand Spanish. Yes, Verizon has staff that can respond however not all do I'm sure. It's a day later and they are still waiting for a response to their question.

Also this discussion thread isn't marked as a question so it is even more unlikely a VZW rep will read it or respond to it. They generally only reply to unanswered questions.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: cambiar de portadores??
Piscestg
Sr. Member

Thanks Ann!

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Re: cambiar de portadores??
AntonioC_VZW
Verizon Employee

Hola samgalv18, entiendo que usted quiere usar su telefono the Verizon Wireless con la compañia Telcel en Mexico. Quiero informarle que la mayoria de nuestros telefonos no estan bloqueados y si su telefono no esta reportado como perdido o robado, su telefono debe de funcionar simplemente insertando la tarjeta SIM de Telcel en el telefono. Por favor visite esta pagina (https://www.verizon.com/about/consumer-safety/politica-de-desbloqueo-de-dispositivos-pospagados) para confirmar nuestra politica de desbloqueo.

Tambien quiero informarle que aunque la mayoria de nuestros telefonos no estan bloqueados, nosotros solo podemos garantizar activacion, servicio y compatibilidad cuando su telefono de Verizon Wireless esta conectado con nuestra red en Estados Unidos.

Esta su telefono activo en una cuenta de Verizon Wireless en este momento?

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

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Re:  cambiar de portadores??
tikibar1
MVP MVP
MVP

AntonioC_VZW wrote:

Hola samgalv18, entiendo que usted quiere usar su telefono the Verizon Wireless con la compañia Telcel en Mexico. Quiero informarle que la mayoria de nuestros telefonos no estan bloqueados y si su telefono no esta reportado como perdido o robado, su telefono debe de funcionar simplemente insertando la tarjeta SIM de Telcel en el telefono. Por favor visite esta pagina (https://www.verizon.com/about/consumer-safety/politica-de-desbloqueo-de-dispositivos-pospagados) para confirmar nuestra politica de desbloqueo.

Tambien quiero informarle que aunque la mayoria de nuestros telefonos no estan bloqueados, nosotros solo podemos garantizar activacion, servicio y compatibilidad cuando su telefono de Verizon Wireless esta conectado con nuestra red en Estados Unidos.

Esta su telefono activo en una cuenta de Verizon Wireless en este momento?

AntonioC_VZW

Follow us on Twitter @VZWSupport

If my response answered your question please click the _Correct Answer_ button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!

From Google Translate:

Hi samgalv18, I understand that you want to use your Verizon Wireless phone with the Telcel company in Mexico. I want to inform you that most of our phones are not blocked and if your phone is not reported as lost or stolen, your phone should work by simply inserting the Telcel SIM card into the phone. Please visit this page (https://www.verizon.com/about/consumer-safety/office-depository-policy-politics) to confirm our unlocking policy.

I also want to inform you that although most of our phones are not blocked, we can only guarantee activation, service and compatibility when your Verizon Wireless phone is connected to our network in the United States.

Is your phone active in a Verizon Wireless account at this time?