We want to make sure that you are able to accept the terms and conditions for your order. I would be concerned if this were to happen to me as well. In order to review this more what happens when trying to accept the terms and conditions? What was stated during your phone call to our support team?
We are sorry to hear that this has been an issue for you. With regard to the terms and conditions for your order we want to make sure you are all set with your concerns. What happens when trying to access your terms and conditions?
I haven't been able to accept the terms and condition on an order either. I technically accepted them several times however my order was placed on hold because apparently non of those times registered. I have also been having several other technical difficulties with the version website and even app. On the app when I go to my orders and click on accept Ts and Cs it just displays an error message and on the website it sometimes displays an error message and sometimes I can get to the window where you look up your order however it never accepts the last 4 of my social even though it is definitely correct. I also haven't been getting ANY emails in regard to this order, not the order confirmation, and not the emails from several agents who have tried to help me by sending me emails with links for accepting the Ts and Cs. I spoke to an agent on the phone who said my order HAD gone through and would be delivered on Tuesday and that it had been charged to my account, however I have not seen the charge and its still on charge. I just don't believe I should be having this many issues with the Verizon website/ apps.
We would never want our customers to feel this way nor have issues like this unresolved. Are you till having the same issues processing your terms and conditions?