cheated on recycle program?
afperry
Newbie

I was told that I would receive $100 for trading in an iphone 4 and upgrading to a 5s but only received $18 after sending in the phone.  Verizon trade-in support claims the phone did not turn on when they received it, but we have documentation in their own usage records that we were able to use the phone until the day we sent it. Tried several times to either get the phone back or ask for an adjustment but have been put on hold for >20 minutes each time I ask to speak with a supervisor. I've been a customer for >20 years and I'm very unhappy. Perhaps it's finally time to switch>

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Re: cheated on recycle program?
cher523
Newbie

I also only received $18 for my phone because they say it's unusable because the 'find your phone' app is active which is untrue. The phone was cleared by verizon. They are getting away with fraud. It's sad!

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