Have tried to order an Iphone 13 mini for days now trying to take advantage of a trade in value on my 7. First ordered online. Credit cards were said to be not accepted but my credit card company showed the payment as having gone through twice. Went to local store to see if I'd been charged for two phones. Salesperson said not to worry, the order was fine. Next day checked the order, it's been cancelled. Spent a few hours on the phone and finally talked to someone who made the order for me. Thought all was well. Checked today which is when phone was supposed to arrive and there was a message saying the method of payment had been denied (was told it went through when ordering on the phone) and I needed to enter a new method of payment. Tried that several times and kept getting the denied message even after trying with four different cards including the one on autopay for paying my Verizon bill! Started a chat with Verizon. Guy couldn't understand I was trying to pay for my phone, not pay my bill. He finally just stopped the chat after saying he was checking my order details. This has been unbelievable. Anyone else had a similar experience and have a solution?
