customer service

[thomasr1950]

I need to know why Customer Service won't reply to my posts on Facebook. Same thing on Twitter and Private Messages. They just will not reply. If I get a reply on FB they say send us a private message. I do, they never reply back. I keep telling them they don't reply but it does no good. Who can I contact about this?

[#2 · Accepted solution]

Just call

1-800-922-0204 or *611 from your device.

Good Luck

[thomasr1950]

I've been waiting for a chat rep for over 40 min. now. Phone calls are a long wait as well.

[thomasr1950]

I spent over 2hrs trying to get support on the phone or chat. Finally chat came open. Calling all I got was disconnected and the same prompts every time I called. Facebook does no good, Private Messages no reply, Twitter doesn't understand that I need support. I spell it out to them.

[#5]

Try this http://www.bbb.org

File a complaint and Verizon will call you.

However I have not read your complaint. Maybe its one someone here could help with.

Good Luck

[elliew]

Call in the mornings or mid-day. DO NOT wait until afternoon or evening when the rest of America is off work too.

[terriejenkins]

How do you file a complaint ? I would love to

[Snn5]

By clicking Elector's link.

[vzw_customer_support]

terriejenkins,

I'm disappointed there's a reason causing you to feel you need to file a complaint. This is definitely a concern for us. Please share the details of your specific concern so we can assist.

AdaS_VZW
Follow us on Twitter at @VZWSupport