was told i had 200 credit to upgrade my basic phone, went to company store and found phone i liked.they first had trouble getting contacts transfered, after a hour was told ready to go, left and wife try to set up internet pages and it wouldnt connect it said no service call 611 went back to store and they tried tofix and 45 min later it was no go i had to leave to pickup kids from school. i live in peru,in and store is in kokomo,in when got home called support and then transfered to tech support and they believed it was defective and to go back to store to exchange it, this call lasted a hour, so back i went they first acted like they not trusted i talk to support, but they disapeared with phone in back room without telling me whats going on and about a hour later they came back and told me it was a internet problem and i asked how sine my old phone work ok and wifes phone works ok and they said thats different and thats all i got from them. so i
decided to return it and the upgrade fee i paid in cash could not be refunded back as cash wich i didnt like but let them apply it to bill. so after 4 hours of my time plus 2 hours travel time and 2 round trips of 50 miles i headed back home with orignal old phone working just fine so this whole thing cost me more than it helped me and after the whole experince i really wanted to stop using verizon and didnt care what it cost sorry for ranting but it really upsets me
