dead zone in my apartment
jamilynm
Enthusiast - Level 3

verizon conveniently has no record of ALL the complaints I've filed.  Who else has participated in a class action lawsuit?  They have tanked as a company.  Laughable.

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Re: dead zone in my apartment
vzw_customer_support
Customer Service Rep

Having no service in your apartment can be difficult for you Jamilynm. I know how important it is to have service in your home and we want to look into this for you. What is your zip code? What is the make/model of your device? What happens when you leave the apartment? 

 

 

AmberF_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the "Correct Answer" button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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Re: dead zone in my apartment
vzw_customer_support
Customer Service Rep

jamilynm, Our goal is to make sure you have reliable service at all times. No cellular provider can guarantee service inside of a building due to various infrastructure. We recommend using Wi-Fi if applicable for indoor signal concerns. See: http://spr.ly/6588D99HC

 

Moreover, some consumers with this concern also purchase a Network Extender, for details, visit: http://spr.ly/6589D99Hh

 

TrinetteW_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the �Correct Answer� button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!!

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