Thank you for the thoughtful reply. I'd love to know (from others) to what
extent this practice occurs. People should get together, and all post FCC
complaints or otherwise if there's to be any chance or reversing this sort
of strong arm tactic. Your Senators have feedback forms too which you can
use to complain, and if there's enough frequency of complaint, maybe
someone will look at current law (it's probably not legal), or propose some
legislation to make it easier for us little guys to preserve our rights
under these circumstances.
For instance, easy to file FCC complaint at: http://www.fcc.gov/complaints
... under billing. I have no idea how effective this is, but there are
other avenues, better business bureau, states attorney general, FTC I
suppose, etc. I know a guy who works in Commerce so I'll try to get better
On my own experience I can tell you that I have dealt with Verizon on this same issue but not on their wireless.
Years ago before my wife and I purchased our home I had Verizon Online. I called 10 times to try and cancel service. Stated after February I would not be living at my former address. I paid the invoice through February. But Verizon charged my card for April. (Had no equipment or service) I called over 50 times to get someone who knew what to do; to do it. Needless to say I was told 10 days, 30 days, 60 days and 90 days and I just got angry since they were stringing me along.
Called the card company did a charge back, showed my bank the double bill I even faxed it to them. Card company put the money back on no problem. Would you believe Verizon Online actually tried to collect the overpayment from me. So it does not surprise me any VERIZON is not to be trusted.
They think the rules don't apply to them and credit card transactions. But they are finding out if the customer knows his rights they lose.
I see, sorry and thanks for sharing. The problem is they don't lose when it
means, for instance, they just couldn't keep your double billing. They made
plenty off you and wanted more. They work the way the legal system works,
figure you won't go to the time and expense of proving you don't owe them
the money, and worst case they don't collect extra from you (i.e. swindle
you). But, you're the exception, others just roll over after enough pain
and Verizon wins.
The way to really fight back is to make it known where people can complain,
band together, and get the FCC or whomever regulates them to impose some
consumer protections. Or, just make it more painful for them by filing with
the FCC, Attorney General, Better Business bureau (your state and theirs)
so at a minimum the few extra dollars they squeeze from you costs them more
in bad publicity, which can eventually tip into some sort of lawsuit. Maybe
even look at taking the to small claims court - skip working it through
channels that are not publicized and get it out so other people can benefit
from your fight and call them out on their corrupt practices.
"Usually it get refunded within a day"???? Uh no, customer service is doing their job. The financial/treasury department needs more help. I was told on 2/3/14 my refund was going to be refunded within 24-36 hours. I called again on Wednesday, no refund and was then told the "policy" is 5-15 business days??? Oh, ok...now again it's been a week and a day..stilll no refund. They, of course, have credited my account for the 266.33..but where is my money???? stuck in the financial/treasury department buerocratic crap. I had a bigger company refund my money last month within A DAY!!!!!
Oh my! I know how important it is have your money refunded in a timely manner. We can review your account to see if there is a refund date posted. Please accept me follow and send me a Private Message with your mobile number.
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The My Verizon Account Web Portal automatically stops functioning when a line of service is either canceled or ported out to another provider. However if other lines are on your account the portal will still be available for the other lines.