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degradation in service

Everyone has had a massive degradation in service. I have called in several times to customer support and provided lat long coordinates as well as intersections and was told that they in see no other calls or issues. The fact that you deny that there is a loss in service, is telling of your commitment to customers. I have been a Verizon customer since 1998 and have always chose to pay higher prices for Verizon due to their maximum coverage area! However, the other customer who is commenting here about the degradation in service is correct and there is a massive loss across the system as I travel. My question is, do you plan on admitting and repairing the service or blowing smoke up everyone’s rear end and keeping it basically the same and denying that there’s an issue?

Re: Sudden degradation in service
Customer Support

First, I do want to thank you for your loyalty. I totally get wanting to know what is going on with your service and I would love to help. Where are you located at? When did it start? Is anyone else having this issue?