dramatic increase in data usage

[CONBRO33]

i upgraded to 4gb last month and now I'm about to exceed that? I have never used more than 3 gb in my history. My usage has not changed, so why am I going through so much data all of a sudden?

[chris1060]

Have you went in to Settings to see what apps are using the data? Click on Data Usage and scroll down and view the apps data usage. It could possibly be an app you downloaded using an extreme amount of background data.

[vzw_customer_support · Accepted solution]

I definitely understand your frustration. We want you to be in control of your data at all times. My Verizon has a great tool called the Data Utilization Tool that is great way to view the categories your data usage falls into. http://vz.to/1QMPsLG

JosephT_VZW
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If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!I definite

[SuzyQ]

My experience:  Why has my data use exploded?

Google photos made some changes and it ate over 1 GB (of my 4GB plan) in one day.  Next day my daughter's phone blew through .5GB - so here we are three days into the new cycle with 60% of our data left.  WE DIDN'T CHANGE ANYTHING  - but apps updated and changed settings and background (cellular) data literally skyrocketed.  Background data is now restricted, and I'm keeping a very close eye on usage this month.

Disappointing, because I thought with upping to 4GB on the new plan (previously we had 3GB and barely used 2) and with carryover we'd have no data thoughts/worries at all.  Just the opposite seems to be happening - and it means watching all updates and checking settings whenever an app updates.  UGH.

[FRANSTUR]

we have suddenly used 8 gig in a WEEK>  and all verizon says is turn off wifi assist.  like this is normal

[CJESTERWAM]

Ive had to upgrade to a 20gb plan in one month and all they say was the wifi assist never ever went over data till this year

[Lvfire]

I used 3gig last month and had my mobile data turned off. When I check my Verizon it says it's from watching videos but I only do that at home on my wifi network. How am I using any data when my mobile data is off

[rcschnoor]

Lvfire wrote:

I used 3gig last month and had my mobile data turned off. When I check my Verizon it says it's from watching videos but I only do that at home on my wifi network. How am I using any data when my mobile data is off

Do you have wifi assist turned on?

[Lvfire]

What is wifi assist?  I have a Droid Turbo 2 and my "avoid poor connections" setting is off

[rcschnoor]

wifi assist is an iPhone capability and would not apply to your Droid Turbo. Are you positive your device is staying connected to your home wifi? Have you looked in your settings under data usage and checked to see what apps are using cellular data and how much. You may think you are on wifi, but if your phones data usage stats say otherwise, you may not be on wifi as much as you think.