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dramatic increase in data usage
CONBRO33
Member

i upgraded to 4gb last month and now I'm about to exceed that? I have never used more than 3 gb in my history. My usage has not changed, so why am I going through so much data all of a sudden?

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Re: dramatic increase in data usage
vzw_customer_support
Customer Support

I definitely understand your frustration. We want you to be in control of your data at all times. My Verizon has a great tool called the Data Utilization Tool that is great way to view the categories your data usage falls into. http://vz.to/1QMPsLG


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!I definite

View solution in original post

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Re: dramatic increase in data usage
chris1060
Sr. Member

Have you went in to Settings to see what apps are using the data? Click on Data Usage and scroll down and view the apps data usage. It could possibly be an app you downloaded using an extreme amount of background data.

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Re: dramatic increase in data usage
vzw_customer_support
Customer Support

I definitely understand your frustration. We want you to be in control of your data at all times. My Verizon has a great tool called the Data Utilization Tool that is great way to view the categories your data usage falls into. http://vz.to/1QMPsLG


JosephT_VZW
Follow us on Twitter @VZWSupport
If my response answered your question please click the 'Correct Answer' button under my response. This ensures others can benefit from our conversation. Thanks in advance for your help with this!I definite

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Re: dramatic increase in data usage
SuzyQ
Sr. Leader
Sr. Leader

My experience:  Why has my data use exploded?

Google photos made some changes and it ate over 1 GB (of my 4GB plan) in one day.  Next day my daughter's phone blew through .5GB - so here we are three days into the new cycle with 60% of our data left.  WE DIDN'T CHANGE ANYTHING  - but apps updated and changed settings and background (cellular) data literally skyrocketed.  Background data is now restricted, and I'm keeping a very close eye on usage this month.

Disappointing, because I thought with upping to 4GB on the new plan (previously we had 3GB and barely used 2) and with carryover we'd have no data thoughts/worries at all.  Just the opposite seems to be happening - and it means watching all updates and checking settings whenever an app updates.  UGH.

Re: dramatic increase in data usage
FRANSTUR
Member

we have suddenly used 8 gig in a WEEK>  and all verizon says is turn off wifi assist.  like this is normal

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Re: dramatic increase in data usage
CJESTERWAM
Member

Ive had to upgrade to a 20gb plan in one month and all they say was the wifi assist never ever went over data till this year

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Re: dramatic increase in data usage
Lvfire
Member

I used 3gig last month and had my mobile data turned off. When I check my Verizon it says it's from watching videos but I only do that at home on my wifi network. How am I using any data when my mobile data is off

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Re: dramatic increase in data usage
rcschnoor
Sr. Leader
Sr. Leader

Lvfire wrote:

I used 3gig last month and had my mobile data turned off. When I check my Verizon it says it's from watching videos but I only do that at home on my wifi network. How am I using any data when my mobile data is off

Do you have wifi assist turned on?

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Re: dramatic increase in data usage
Lvfire
Member

What is wifi assist?  I have a Droid Turbo 2 and my "avoid poor connections" setting is off

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Re: dramatic increase in data usage
rcschnoor
Sr. Leader
Sr. Leader

wifi assist is an iPhone capability and would not apply to your Droid Turbo. Are you positive your device is staying connected to your home wifi? Have you looked in your settings under data usage and checked to see what apps are using cellular data and how much. You may think you are on wifi, but if your phones data usage stats say otherwise, you may not be on wifi as much as you think.

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