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early edge upgrade and cash only
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Verizon says my account is cash only because of an old account under my name that is marked cash only. That account has a $0 balance. My current account is in good standing and meets all the prerequisites for the early edge upgrade. I've talked to customer care, financial services, and tech support; no one can change the status of the old account because their system "crashes" when they try to fix it. Has anyone else had a similar issue?