how bad is the Verizon customer service?

[joe_sigis]

how bad is the Verizon customer service? Well let me tell you. I just got off the phone with from their Finance Department, who called me, and they asked when I would be paying my bill. I answered never. He asked why. I said I had a billing dispute. He asked to go over the bill together (the first rep to do this) having going over the issues and reviewing the notes he said “oh wow”. I informed him that I filed a complaint to the BBB, FTC and FCC and filed a small claims suit against them. He said he understood why. He then said he would unsuspended my 3 lines (I have already disconnected 2 of them) and place my account in a “billing dispute status”. I said thank you. After about 30 minutes I called back when my saw my lines still suspended. Both the finance department and customer service both said the lines were still suspended both blaming the other department as a reason. Got to love the Verizon teamwork. Any suggestions?

[LRVassar]

You apparently need to call and speak with the Financial Department again.

[joe_sigis]

I have tried so many many times. It caught between two departments that do not talk. I give up.

[LRVassar]

What are you disputing? You didn't specify any of your original problem, but simply asked how you could resolve an issue with customer service.

[joe_sigis]

data charges, reconnect fees, verizon not researching payment processing and early termination fees. But really just trying to see if anyone can get the customer service and finance department to work together.

[joe_sigis]

an easy way to put without giving too much info my bill for the last three months is $1,690.00

[#7]

You have done all that is possible. However if Verizon did not place the dispute on your account and still have it turned off.

In your small claims case amend it to include $1,000.00 per line on the account as a Violation of Federal (Fair Debt Collections Practices Act) and there is usually state regulations that also can give you money for the violation.

But they must have been notified via USPS Certified Return Receipt Requested and you must pay all amounts not in dispute.

Good Luck

[rcschnoor]

They may have stated over the phone your account was in a "billing dispute status" however you can ONLY do so in writing.

From the customer agreement:

HOW AND WHEN CAN I DISPUTE CHARGES?

If you're a Postpay customer, you can dispute your bill within 180 days of receiving it, but unless otherwise provided by law or unless you're disputing charges because your wireless device was lost or stolen, you still have to pay all charges until the dispute is resolved. If you're a Prepaid customer, you can dispute a charge within 180 days of the date the disputed charge was incurred. YOU MAY CALL US TO DISPUTE CHARGES ON YOUR BILL OR ANY SERVICE(S) FOR WHICH YOU WERE BILLED, BUT IF YOU WISH TO PRESERVE YOUR RIGHT TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING SUCH DISPUTE, YOU MUST WRITE TO US AT THE CUSTOMER SERVICE ADDRESS ON YOUR BILL, OR SEND US A COMPLETED NOTICE OF DISPUTE FORM (AVAILABLE AT VERIZONWIRELESS.COM), WITHIN THE 180–DAY PERIOD MENTIONED ABOVE. IF YOU DO NOT NOTIFY US IN WRITING OF SUCH DISPUTE WITHIN THE 180-DAY PERIOD, YOU WILL HAVE WAIVED YOUR RIGHT TO DISPUTE THE BILL OR SUCH SERVICE(S) AND TO BRING AN ARBITRATION OR SMALL CLAIMS CASE REGARDING ANY SUCH DISPUTE.

Simply send in a notice of dispute form. Since you have already filed a "small claims case", I would think it may be unnecessary, though, but it can't hurt to be thorough.