It's important to be able to return your device, RITSAN74. I'm disappointed to hear that you have not received the answers you need with regard to a return label. What is the reason for your return? To clarify, you only have the ability to print a label when returning a new phone or warranty replacement. You can print the label from your order history in My Verizon here: http://vz.to/2vrjaTr . We can send a label in the mail for either of these return reasons as well. I have sent a private message to further assist as needed.
In a situation where you are trading in your phone for a credit/promotion, you may reorder shipping materials here: http://vz.to/2z7oKgu . Or as an alternate option, you may reorder with a member of our trade in team by calling 800-416-8894. I hope this is beneficial.
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