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how do I talk to a customer service rep?
suedbergboy
Newbie
‎07-10-2014 05:43 AM

How do I talk to a real person about a billing question?

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Re: how do I talk to a customer service rep?
sprmankalel
Champion - Level 3
‎03-22-2015 07:23 AM

When you attempt to make any call you will automatically be transferred to the billing department.

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Re: how do I talk to a customer service rep?
Ann154
Community Leader
Community Leader
‎07-10-2014 05:49 AM

Call customer service at 1-800-922-0204 from another phone or *611 from your phone.

I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.

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Re: how do I talk to a customer service rep?
jamescone
Newbie
‎03-22-2015 06:55 AM

What if your phone has suspended service temporarily?

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Re: how do I talk to a customer service rep?
sprmankalel
Champion - Level 3
‎03-22-2015 07:23 AM

When you attempt to make any call you will automatically be transferred to the billing department.

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Re: how do I talk to a customer service rep?
Tkid30
Enthusiast - Level 2
‎01-30-2021 04:23 PM

No way to talk to rep.  Sends a link to “chat” for every reason. No option to talk.

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Re: how do I talk to a customer service rep?
KH-Michael
Moderator Emeritus
‎01-30-2021 04:33 PM

Due to the age of this thread, it will be locked in order to keep discussions current. If you have the same or a similar question/issue we invite you to start a new thread on the topic.

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Re: how do I talk to a customer service rep?
vzw_customer_support
Customer Service Rep
‎02-01-2021 04:30 PM

This platform is an online resolution tool. We work with customers via a message thread to resolve concerns. This is why we encourage individuals to contact us in Private Note when we are needing to discuss account specific information, to keep your information safe and confidential. - ErichC_VZW

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