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My company has been using Verizon Wireless for more than a decade. Recently, I couldn't log in to the verizon website and found out that our account was transferred to enterprise account. In order for me to register to verizon enterprise account, I had to go through several steps in order to get their invitation email.
I am stuck in the process forever now.
What verizon is doing right now is that:
1) send me an email requiring poc and pocupdate form to be filled out
2) I've been filling out the same form more than a week, for every day.
3) They send me an e-mail again. I send "approved" to the email
4) The rep will call me within 24~48 hours after they receive the approved e-mail. The telephone number starts with 800 number
5) I received one 800 number around 3:30 am in the morning. I missed the call.
6) Ever since I missed that one call, I kept getting the same email requesting to fill the poc form. I go through the same step for a week now.
7) I called the rep. The rep told me that there are no other ways but to wait for rep's phone call, since I miss some information on the poc update form. (I filled out every questions of the form diligently)
😎 However, I don't receive the phone call, but I received the same email every morning. No phone calls from verizon.
The thing is that my account is in paperless status. And I need to have the pdf file of the bill for me to do my accounting budget report. Since I can't login to the new website, there are no other ways for me to get the pdf file of the bill. This is going on for almost a month now.
I really don't understand why registering an account which we've been using without any issues for a decade. Every morning when I see the same e-mail requesting the poc, I get nauseous.
If you want, I can show you the emails which I've been getting, and the list of missed phone calls to prove my point.
Please advise me how to resolve this issue!!!!!!!!
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Verizon Wireless
Correspondence
P.O. Box 408
Newark, NJ 07101-0408
https://www.verizonwireless.com/support/contact-us/
I'm most definitely NOT a VZW employee. If a post answered your question, please mark it as the answer.
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We want to get this issue resolved ASAP, Vzwirelesscomplaint. Please reach out to our Business Team directly by calling into 1-800-922-0204 at your earliest convenience. We have representative standing by who will be more than happy to further assist. ChrisM_VZW